It's bad enough, when you rent dirt-cheap self-service rentals for $100 Lindens a week (that's about 36 cents) -- 4 weeks for 10 percent discount off, which is therefore $1.32 Lindens a month (!) with 90 prims and a nice house, that people just don't read the info card in the rental box. You would think that the first thing they'd do would be to click on the box, and when they do that, they see a blue menu that says INFO and they would click INFO and get the card.
If they did that, they would get this information:
WELCOME TO CONEY ISLAND!
Ravenglass Rentals has land, homes, and shops for rent on 50 sims by the week or month.
THIS LAND AND HOME BY FORSETI SVAROG IS FOR RENT FOR $100/WEEK/90 PRIMS FOR DECORATION (HOUSE PRIMS NOT INCLUDED IN PRIM COUNT).
RIGHT CLICK AND PAY ONE WEEK OR MORE OR 4 WEEKS FOR 10 PERCENT DISCOUNT.
NO SUBSTITUTIONS OR MODIFICATIONS OF HOUSES, RENTED 'AS IS'. IF YOU WANT TO PLACE YOUR OWN HOUSE, WE HAVE OTHER SIMS, USE SEARCH/PLACES WITH THE TERM RAVENGLASS RENTALS AND PG AND M CHECKED IN ORDER TO FIND EMPTY PARCELS AVAILABLE.
IM PROKOFY NEVA TO GET DOOR LOCKED AND LIST OF FRIENDS ADDED.
TO PREVENT OBJECT RETURN, JOIN RAVENGLASS RENTALS IN "SEARCH GROUPS' ON OPEN ENROLLMENT, NO INVITATION IS NEEDED. MAKE SURE TO CHECK THE BOXES 'PG' AND 'M' TO FIND THE GROUP IN SEARCH.
ACTIVATE THE GROUP AND KEEP YOUR TENANT TAG ON TO KEEP ITEMS FROM RETURNING TO LOST AND FOUND.
If for some reason, they missed that info card -- some do -- you would think that if you *told them in chat directly in person in real time* that they had to join the group to set prims -- and they had a birthdate of 2006, even not having "played the game for two years," that they would figure to join the group. If they saw their furniture coming back, they might think, maybe I should read the info card?
But not only did they miss this help card on site and real-time tip, they also missed YET ANOTHER card pushed to them AGAIN with "FAQs" that explained that furniture returns, you have to join the group. I am redundant that way -- I actually have FIVE WAYS people are told the same thing because they really do keep missing it -- so that after someone has paid and I've talked to them, I send them a FAQs card too to reiterate it.
On some of my rental boxes, I even put hover texts JOIN THE GROUP TO PREVENT FURNITURE RETURN but then the rental box is stuck with that big hover text after being paid so it's a bit annoying.
OK, so if I've told people three ways, and they still don't get it, you would think, ok, if they joined the HELP group I provide which has only other tenants in it most of the time (I'm not always on line) that they'd get it THAT way.
I also expect that if I tell someone there's a cancellation fee in real time, in chat, but that they get it back manually if they move to another rental -- which they said they were going to do -- that I would not be getting a rage attack over...25 Lindens. That's, um...let's see...less than a dime? If I were dealing with a newbie, I might feel I should return them that dime for their frustration, even having helped them, and even having after pushing cards.
What I really, really hate though, is not just this stupidity of not reading things given you three ways. That I understand. That's normal. What I really, really hate are the following two things, as I've said before in other Rental Dementia columns:
o People who assume evil of me, people who assume I'm not helping and that I'm at fault and that I'm not trying to solve their problem and that I've done something out of ill will on purpose, i.e. stolen their furniture.
o People who think that "because it's game" that I should just do everything for free and with a smile, and that nothing should ever cost anything, and that everyone should wait on them hand and foot as if they were at Club Med with shells for play money or something.
I really, really hate that attitude. Within two hours of a rental payment, I've gone and put someone's name in the door to lock it. Actually, I always make sure to erase people's names out of doors when someone leaves precisely because I try to avoid a newbie or any new tenant coming to a locked door. I find with the doors that aren't run on the chat command, however, but are run on the configured notecard, tend to require resetting the entire prim even after erasing the name to end their "locked" status. What an annoyance, because that can change the shape of the door back to its original standard size and you have to refit it on a custom door.
So anyway, you can tell from the first IM here that this is a problem person. They are starting in with the "I want my money back" like "you are ripping me off" because...they haven't read the card that says they have to IM me to lock the door (you would think that reason would enable them to know that meant UNLOCK the door, but it doesn't, which is actually why on many cards, I write "unlock/lock" doors and even have kiosks scattered around in some rental areas that say DON'T GET FRUSTRATED! and explain that the doors are locked and don't magically open with payment.
(Some rentals have a system where after you pay, the manager sends you a group manually, and then *as a member of that closed group* your door magically opens as it is set to group only. But with an open group that people can join themselves without having to wait for a manager, I don't have that system and I have to add their names manually.)
2011/12/02 10:45] Sindepeye Lilienthal: (Saved Fri Dec 02 11:21:50 2011) excuse me i payed for a rental but i can't go inside... i would like my momey back please
[2011/12/02 10:46] Prokofy Neva: Hi, your name has to be put in the door for it to open, payment doesn't open the door
[2011/12/02 10:46] Sindepeye Lilienthal: hi.. oh ok... I tried that. Maybe I'm not doing it right
[2011/12/02 10:47] Prokofy Neva: no, it's not something you do, I have to put it in the door because it's my object, just a sec
[2011/12/02 10:48] Prokofy Neva: You have to join the group Ravenglass Rentals on your own to set prims
[2011/12/02 10:49] Sindepeye Lilienthal: actually i changed my mind on living there.. I'd like to see what else you have that I can build on..
[2011/12/02 10:49] Prokofy Neva: well you can take an empty parcel and put up your own house
[2011/12/02 10:49] Prokofy Neva: there are lots for $150/150 in Columbia, Tuliptree and a few other places
[2011/12/02 10:50] Prokofy Neva: the list can be seen in search/places with the term "Ravenglass Rentals" or get the landmarks card at the office
[2011/12/02 10:50] Prokofy Neva: to refund click the same box you paid, if you chose another rental, the cancellation fee will be manually returned
[2011/12/02 10:51] Sindepeye Lilienthal: ok... sorry i haven't played this game in about oh... 2 years or more
[2011/12/02 11:00] Prokofy Neva: ok
-- Instant message logging enabled --
[12:35] Sindepeye Lilienthal: sigh... i can get in now but i can't decorate...
[12:35] Sindepeye Lilienthal: everything is being retured to my lost and found folder
[12:41] Sindepeye Lilienthal: ok... i've spent maybe 3 hours trying to figure this out... i want a refund...
[12:41] Sindepeye Lilienthal: i have a headache... ugh...
[12:47] Sindepeye Lilienthal: why was i only payed 72 back when i payed 100 only a few hours ago...
[12:48] Sindepeye Lilienthal: ?
[12:49] Prokofy Neva: Look, I told you what you have to do -- scroll back and read what I wrote
[12:49] Prokofy Neva: I told you that you had to join the group
[12:49] Prokofy Neva: I told you that the box refund but takes out a cancellation fee
[12:49] Sindepeye Lilienthal: listen...
[12:49] Prokofy Neva: that's obviously to prevent people from paying, using places, refunding, and therefore not paying for what they use
[12:49] Prokofy Neva: I also told you that if you rented somewhere else, you get a manual refund
[12:49] Prokofy Neva: so...you are being a bitch with your whining, your demands, and your "listens" -- Ms. 2006
[12:50] Sindepeye Lilienthal: I paid REAL money ok? Don't tell me 3 hours and a headache is worth a cancelation fee
[12:50] Prokofy Neva: and for $100 which is about....a 10th of a penny? [actually 10th of a dollar, a dime--PN] I don't let people like you fuck with me
[12:50] Prokofy Neva: it's that simple
[12:50] Prokofy Neva: you paid real money, and YOU DID NOT READ THE INFO CARD
[12:50] Prokofy Neva: which explained that you had to join the group on your own, etc. etc.
[12:50] Prokofy Neva: if you get headaches out of...a virtual world
[12:50] Sindepeye Lilienthal: wow...
[12:50] Prokofy Neva: maybe you better go back to real life
[12:50] Prokofy Neva: that would be my suggestion?
[12:50] Sindepeye Lilienthal: you're an ass
[12:51] Prokofy Neva: People like you understand only one thing: force
[12:51] Prokofy Neva: and I'm here to supply it
[12:51] Sindepeye Lilienthal: I simply want my money back
[12:51] Prokofy Neva: you got it back dollface
[12:51] Sindepeye Lilienthal: that is all
[12:51] Prokofy Neva: you don't get a cancellation fee back if you don't go and rent another rental, that's the policy
[12:51] Sindepeye Lilienthal: I don't care what your "game" rules are
[12:51] Sindepeye Lilienthal: this is not the REAL world
[12:51] Prokofy Neva: you don't read anything written to you on site or in person
[12:51] Prokofy Neva: um, sure it is, all things made by humans are rules
[12:51] Prokofy Neva: I have policies, they are in the notecards, end of story
[12:52] Sindepeye Lilienthal: so you steal from people?
[12:52] Prokofy Neva: sorry that your less than a dime problem is so heart-rending
[12:52] Prokofy Neva: um, no, I have a cancellation fee on my rentals? hello
[12:52] Prokofy Neva: standard procedure
[12:52] Prokofy Neva: so that people don't rip you off and waste your time...like you're doing now
[12:53] Sindepeye Lilienthal: if you were a real agency I could see there being a problem seeing i did not get the use of the land for more than a few hours of which I didn't get any kindd of real help... plus you were not answering my questions
[12:53] Prokofy Neva: Um, I am a real agency, are you on drugs? People pay real money here, and there are real policies to prevent people being ripped off
[12:53] Prokofy Neva: You got plenty of help, and these are self-service rentals with plenty of information on site
[12:53] Sindepeye Lilienthal: If you needed help with "helping people " maybe you should hire someone
[12:54] Prokofy Neva: if you are from 2006, you should know that you can sit through the door anyway
[12:54] Sindepeye Lilienthal: cause i definately didn't get much
[12:54] Prokofy Neva: Um, they are self-service rentals, and they are worth....about US $1.50 a month?
[12:54] Sindepeye Lilienthal: ? so what i told you this is my first day back in a few years
[12:54] Prokofy Neva: so I can't really get terribly upset that you have lost...ten cents...by being a bitch
[12:54] Prokofy Neva: well maybe you need to get up to speed that this isn't the beta test anymore sweetpie
[12:55] Sindepeye Lilienthal: how am I a bitch??? excuse me? you went off on me when i told you i couldn't get it to work
[12:55] Prokofy Neva: No, you started in with your silly ignorant complaints and asking questions that were ALREADY answered
[12:55] Prokofy Neva: of course you're a bitch
[12:55] Prokofy Neva: that goes without saying
[12:55] Sindepeye Lilienthal: well you can have your opinion
[12:55] Prokofy Neva: your whole perspective that "this is a game" and therefore you get to treat me like shit and use a service for free -- it's nuts
[12:55] Sindepeye Lilienthal: you don't know me
[12:56] Prokofy Neva: I don't need to know you to understand you are an entitlement-happy bitch
[12:56] Prokofy Neva: and I'm also done with the conversation, and you're going on mute
[12:56] Prokofy Neva: bye!
God, Neva. You're SUCH a cunt. Ever tried being anything other than a rude, brainless shithead? Fuck you and your lack of manners. I don't understand why LL doesn't perma-ban your griefer ass. :-)
Posted by: Abner | December 17, 2011 at 12:39 AM
Hah. I was just about to say the same thing. Prok's valid on the point blank info spread around, granted, but there's a huge pattern of Prok turning into a nasty, intolerable, self righteous CUNT the first time anyone counters what he/she posts.
Always Prok jumping up first with personal attacks and name calling.
So prick, I mean prok, on behalf of the sane, lucid, rational and psychologically stable people in SL and beyond, I'd like to offer our collective sentiments:
go fuck yourself, you bloated windbag
Posted by: VirtualClover | February 02, 2012 at 08:46 AM
um, I'm glad you have such a keen sense of justice and righteousness, Fake-Name.
You could apply it to the customer who was the first to behave like a bitch, and then a cunt.
I merely fight back when people do that. They hate that, because they think I should continue the fiction that they are the victims and I'm the perpetrator, when in fact they're being assholes.
Like you.
Posted by: Prokofy Neva | February 02, 2012 at 11:36 AM