Many people have been affected by Hurricane Sandy on the East Coast.
We're all safe and sound so far, but we have no power or water in lower Manhattan. We had to evacuate from our building, where some floors are still under water but where we evacuated to was no better, and also ended up without power or water. The earliest we might see the power come back on is Sunday night, but I imagine it will be later. So don't look for answers to your service requests earlier than Monday.
Meanwhile, we're roaming around upper Manhattan where the electricity is still working and joining the mobs fighting for food, bathrooms and most important -- power to charge up the gadgets! There's wi-fi in a few places, but weak. So we can get phones charged but the laptop runs out and in any event doesn't work for SL.
Long story short, it's not possible for me or my son or some other helpers we have to get logged on to Second Life to serve customers at this time.
I realize this is particularly difficult for the sims Ravenglass and Refugio, where due to constant, savage griefers, we had to turn "build" off on the land. We also had to turn off the ability to undeed or move deeded media -- again due to griefing and theft.
So -- blame not the storm or our evacuation, but griefers -- if you are experiencing difficulties now.
In most cases, you should be able to join the group and start building and decorating immediately in these self-service rentals, and refund if you can't get everything you need!
If you experience any difficulties with payments or refunds, keep in mind that you have a record of your payment in My Account on secondlife.com when you log in. And I have the same record, and I will make sure everyone gets credited for any amount owed them.
Sorry for the inconvenience!