WHEN YOU WANT A NEW pair
of shoes, you might head to your favorite shoe store, mall, or online
retailer. Maybe you're not sure which store you'll visit or how to get
there, so you'll turn to a search engine. Yet what happens when your
avatar needs a new pair of virtual shoes? This probably isn't a problem
for you. Yet there is a minority out there, numbering one million users
and growing by hundreds of thousands of users each month, that may well
care about that virtual fashion crisis. They're members of the virtual
world Second Life, and when you consider all the places you need to reach consumers, this is by far one of the strangest.
Amen -- and it's time that all the media hypesters grasp this basic fact of Second Life: there's no mass media inside the world, even if you use the old-fangled old media like the New York Times or Wired magazine to hype the world itself. Some of these new Big Business companies say they are "following their customers" into virtual worlds but since they already have their customers on the Internet, television, radio, magazines, and RL billboards, why do they need to follow them in THERE for?
As an example of how this works, let's meet DavidBen Daniel, the avatar
I created. He doesn't have too many inherent needs. He has some basic
clothing that he can customize as often as he likes, and he's free to
wander around most parts of the Second Life universe. He can talk to
others and join their networks. He can also engage in some salacious
activities, the likes of which we won't get into here, but let's just
say you don't need to leave too much to the imagination when visiting a
virtual strip club. (DavidBen doesn't frequent those clubs; he's more
likely to be found perusing the landscapes created by Intel, Reuters,
Sony BMG, American Apparel, Wired, and other real-world brands.)
$25 Plus rating for behaviour on this avatar for his decision to actually make an avatar and go in the world, something not all the media market writers are doing. However, under the old system, we might have to neg him on building or something if all he does is hang around these big companies where there isn't an awful lot of content that avatars can actually use. He'd be better off ditching these real-world brands that haven't gotten their feet wet yet and have hardly any traffic on their lots (more on this to come) and looking at actual high-traffic SL brands.
Last week, DavidBen decided he needed a new pair of sneakers, so I
helped him search for the Reebok store. Reebok pays a monthly fee to
own real estate. It can recoup some of its costs by selling shoes
there. New shoes go for around 50 Linden dollars, which amounts to
around $0.20 in real dollars. You can enter a credit card when you sign
up for Second Life and replenish your virtual bank account whenever you
want so you can buy clothing and real estate, or spend it on slot
machines and lap dances. The exchange rate, currently around 275 Linden
dollars to the US dollar, can be tracked at the homepage of the Reuters Second Life Bureau.
Well, that was thoughtful of him to hype Reebok -- geez, I didn't know they were there -- but I'll bet they haven't really bothered to do stuff that all of us know how to do who really live there:
o put the store in SEARCH PLACES for $30 a week
o buy a classified ads
o have some avatars put the store in their Picks
o have a SLURL built into a blog or news story
o have landmark givers at yard sales
o have a stall at a mall or boardwalk or other location where people actually congregate
I'd also rather DavidBen track the Linden on the LindEx page just because he'll be able to gather more information about how it's doing. Let him put in a buy order for less than the prevailing rate and even wait 2 hours, or 24 hours, and he might get lucky; let him also realize that buying on Fridays is a bad idea when rates are higher as everybody logs on for the weekend; buying on Tuesdays when many people both try to sell their stipends and cash out before the game is down Wednesdays is a good strategy.
What happens when you're looking for shoes or sneakers in Second Life
and don't know where you want to buy them? Right now, searching for
such terms won't bring up the Reebok store, which is only optimized for
its brand term. This is why marketers will need to engage in Second
Life Optimization, or, on a broader scale, virtual world optimization.
Erm...did they put it in SEARCH? It can't search itself, you know -- you have to go on the about-land menu where all this is done and click off the right boxes, put in a picture with all permissions opened up to make it go in the land (that means "anyone can copy" etc) and also write a coherent description. Some people favour going right for the maximum sort of search count by cramming in one long line like this in the description box: sexyposesballscuntwhoredickpenisBDSM -- works like a charm. Others favour more coherent sentences that work like this: "Elegant ball flexi-prim gowns for sweeping down the stairs into the arms of the man of your romance dreams," so that ball gown, man, romance, dreams might all get hits, let's say.
Also, putting in classifieds really makes sense too -- it's really working great for sales now and it generally more than pays for itself in a week I find to the point where I almost feel LL is extracting a tax of $50 on my every rental because putting it in SEARCH for $30 is not enough anymore, people use classifieds.
The discipline can mirror search engine optimization in many ways.
Here's an incomplete list of Second Life optimization tactics:
Many of these are already available?
Title Tags: The title of the virtual location should include a
few important keywords, just like title tags for Web sites. Reebok, for
instance, could choose the name "Reebok custom sneakers."
Erm, that's what they do by clicking the box on about-land and making the SEARCH ad for $30 a week -- including key words. They could call their store in the title in the about-land template for this purpose REEBOK and then they could write a description line like jumpsneakerskicksexycoolsports or whatever they need to do.
Descriptions: Adding keywords to the description can help
virtual stores come up for relevant searches, similar to how
descriptions and meta tags work for Web sites. American Apparel's
virtual store, for instance, says, "Clothing for men and women, male
and female fashion, socks, underwear, t-shirts, dresses, hoodie, track
jacket." Thanks to this description, a search in Second Life for
"hoodie" brings up American Apparel.
Yes, we know. Key words have to be done with care. I still tell tenants to make coherent sentences, however, because many people like to browse the classifieds and the ads while sitting on their camp chairs or pose balls and like to read a coherent line of an actual sentence, not a search-cram.
Link Optimization:
Link development strategies are trickier in Second Life than they are
for Web sites, yet I expect this tactic will become more important in
the virtual setting. One of the first link building strategies
marketers learn for SEO is to have their affiliates and partners link
to them. In Second Life, if marketers own multiple properties, they can
include billboards for visitors to teleport around to each one. Sony
BMG and Reuters both allow easy ways for visitors to teleport within
each of their worlds. As marketers expand their presence and enlist
partners to join, offering teleportation will help the virtual world
visibility.
Here again, I'm puzzled why DavidBen isn't getting that we already have this. It's called "point-to-point teleportation". You press on the SEARCH or CLASSIFIED ad, and on the bottom on the right hand side it says TELEPORT and you go there instantly. If you have multiple stores, you put them all in your Picks on your avatar. This is a social game. It's living people and groups. It's all in the avatars and the groups. It's not in the yellow pages.
Everybody scans the avatars -- people always sniff the avatar pages like a dog when they first meet you. That means profile, picks, classifieds, etc. and these all need to be deployed to good advantage. A lot of these media marketeers are committing one of the worst faux pas you can in SL -- they are leaving their avatar profiles blank! Nothing marks you as a day tripper dilettante and clueless newb that no picture on the profile and nothing anywhere in the profile and picks.
I'm actually not so happy with the Reuters building tbh. It's huge, cavernous, and awkward to fly around. It's a kick-ass realistic RL building built to spec by Barnesworth but it is not really an avian-friendly building. Points for its high ceilings but...it needs to open up all the windows and roos to be walk-in, fly-through and rearrange the levels and furniture. You knock around inside like a fly in a bottle looking for stuff on the levels. You fly around in circles like an idiot and look at giant, pointless pictures of RL newsmakers and only one SL newsmaker (glad to see it was Cocoanut with her Save Our Stipends! sign), but you can't find stuff. The teleporters may work, but they land you at the same white-orange-blue set of couches and pillows that make you feel like you're at a highschool football game cheering for your local Mustangs -- the different levels could be colour-coded.
I have a great set of scripts which are all free which I used in Memory Bazaar and other places which I originally saw used by Anshe and then commissioned variations on that have 1) boards to teleport to any specific location by pulling up the map and showing a bullseye to p2p; 2) boards that have random generated locations to visits by loading up landmarks; 3) a bus-like thingie Lewis Nerd first showed me that shows names of "stations" that generates a landmark you click on. Having the map pull up before the chat even comes off the object is a bit disconcerting but good to peruse to see where other interesting builds are.
Advertising: Search
marketing firms recommend that marketers conduct their paid and natural
search campaigns together, either with the same company, or by opening
up the communication channels among the different parties. Similarly,
marketers should consider how advertising can tie into virtual world
optimization. An advertising network for Second Life, MetaAdverse,
allows property owners to post billboards, and marketers can advertise
on them and track the visitors. As with link optimization, this won't
help the Second Life search visibility right now, but this will help
the marketer's general visibility there.
MetaAdverse AFAIK closed its doors long ago, unable to make it on micropayments and laggy sims, I guess. There isn't anything that replaced it. I urged Static Sprocket, a scripter, to make a networked notecard giver to enable notecard and screenshot delivery across sims to try to break the lame InfoNet barrier. Each one of these kiosks to generate notecards, however, upon touch (spamming is not allowed) has to have land under it. So these big companies will finally figure out that they need to rent space in malls. Right now they imagine it's stupid, micropayments are monopoly money, and they listen to Reuben Steiger who tells them it doesn't matter if there are 4000 or 4,000,000,000 in the world or 39 on a sim or 399 on a sim, what matters is the immediate old-media hit.
But in time, they will come to see that worming their way into the interstices of the SL inworld virtual economy has to be part of the mix. There are all kinds of ways of doing this. It's not going to be pretty seeing them stagger around like clumsy giants when they do get at this. There will be a lot of animosity toward any of them that put up billboards from this tiny but vocal sectarian bunch.
Still, they should persist, buy land, put up boards, have the boards give something interesting, and also do things like sponsor all kinds of events, activities, builds, etc. if they want their logo seen. As I keep saying, just as towns don't mind Coke labels on the boards at their local hockey rink, so Second Lifers will not mind these boards at large venues like clubs and such because they will enable these club-owners to go on surviving and providing micro-entertainment for micro-payments.
Multiple Engines:
In Second Life, there is one dominant search engine, accessible for
every user from a search box that resides at the bottom of the screen.
There are also outside efforts to improve the Second Life search
experience. For instance, Second411
allows Second Life store owners to list all their items for sale, and
then invites consumers to access its search application. When DavidBen
added it, he typed "/411 shoes" to see all the relevant products,
rather than just the stores and locations that showed up with the main
search tool.
411 is ok, but it is useless for things like rentals and doesn't work for every product, either. You have to rez out a cube and then maintain it and it also chats and bothers people as it updates. You have to fill it with the product itself, risky I'm told in terms of permissions, or at least empty boxes. This gets clunky. It's requiring you to deploy an actual object inworld just to find something, rather than have you send up info using a HUD to simple get words into a list. There has to be a way to get HUDS working to send up words to a site where they are sorted and you search for words and a SLURL link rather than deal with rezzing out objects.
If there is one single thing I'd change about Second Life RIGHT NOW and I consider a MUST CHANGE it's the location, look, and feel of the SEARCH button. Right now the search button is hidden in a blue/white little button at the bottom of what I like to call "your game screen" when trying to steer puzzled newbie tenants. It can easily get mixed up and mistaken for your Windows task bar buttons. It blends into the underpinnings of the clunky interface and you never figure out on your own how to get it. I find many, many people unable to find it or use it. This seems incomprehensible to geeks, but trust me, the thing I must say a million times a week to newbies is "go to the search button...no your other search button...at the bottom of the game screen...no right there in the middle...ok now press on it and find PLACES at the top...no in the middle...see it there? Right..."
All of this sounds pretty
strange, with teleporting, customizing avatars' sneakers, virtual lap
dances, and all the rest. Yet as with so much of emerging media, I've
learned to stop questioning why people use it and to start embracing
what can be done with it. It might not make any sense, but it's a new
frontier of search. If the critical mass keeps building and it's where
your target audience is searching, the universal principle of search
engine marketing applies: You want to be there when they're looking for
you.
I'm not sure anybody is really looking for these brands; it's true to a certain extent that people want to pursue private social lives and affinity groups and don't want too much brand-invasion.
But frankly, people in SL love to shop even more than they love to have sex. This is a fact. They don't mind malls and even lag and they don't mind brands at all the way the FIC commenting so disdainfully and smugly about this all the time think they do. I would urge all these media marketers to just look past that static coming from the blogerati and actually around and use the capacity of the world.
Philip assures us our eyes never need be soiled by a brand because they'll stay on their own islands. Bullshit. They won't -- and they shouldn't give their agenda. It's unsettling to think about how much they might invade, as I've explained extensively, but possibly they might break open some of this anti-business utopianism you see in SL if they can do it tastefully and do it right.
The way they will get the word out has to be in part by following the very hard-won trail of existing indigenous businesses. They really are worth paying attention to. And this means events, groups, venues. Right now, I see these companies relying totally on their marketing companies like ESC or MOU to do the heavy lifting of opening, keeping, adding to, and filling up groups with content. But already we saw a long complaint from Moopf Murray about trying to get a Nissan out of the dispensor and then having to contact someone who sounded almost like an NPC named Toast Alicious (evidently not Toast Bard lol).
For the world to grow, the companies have to find a way to integrate naturally. Philip, a geeky leftoid utopianist himself, is thinking he will keep them sequestered off on islands somewhere and is promising his beta buddies they need never see a billboard.
This is fucking ridiculous. All those screamers about billboards don't live in the world we actual business owners live in -- billboards all over every road, hill, and roadside on land set to exhorbitant prices. If I see one single Coke or Reebok billboard replace those dumb Mr. Lee's Hong Kong signs that have blighted the view for years, I'll boycott these products just like the leftist utopians because they will have helped keep alive land extortionists.
But if they deploy well-built tasteful billboards or ads on the sides of buildings or in kiosks or markers along roads and public venues, and pay me and other mall owners for mall and stall space, we could only welcome their contribution to the microeconomy of the world.
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